RAW AF Shop stands behind the quality of everything sold and hope you’re happy with your product. My products are fully warranted against defects in materials and workmanship because I produce everything with my bare hands. However, if you experience any damage or if you're unsatisfied with the product you ordered, you can return your item as follows.
All physical items (means all items except digital artworks) purchased from the online shop can be returned within 30 days of purchase.
You must have and show me the payment receipt to complete your return.
Item must be unused or in the actual condition when you discovered the damage. Please don't try to repair it on your own.
I'll refund the exact price you paid when purchased the item. Return postage fees will not be refunded.
Refunds will be applied according to the original payment method used at the time of purchase (to credit/debit card or to PayPal account).
Items purchased at a 3rd party or a reseller are not subject to this return policy. RAW AF accept returns for original products purchased from the original online shop (www.rawaf.shop).
You can simply contact me in an email describing your concerns. I highly appreciate a photo of the damaged parts too and a copy of the receipt of your payment or a transaction ID.
I will get back to you in email with the return address. Please pack the product carefully and ship it back to me using a carrier you prefer. I highly recommend to ask for a tracking number, so that we can be sure the parcel won't get lost. I can only complete the refund once I've successfully received the item.
I will try to be as helpful as possible, my goal is to make all of my customers satiasfied. If you'd like to find a custom solution for your problem, please feel free to contact me and share your thoughts.